Salem State University

  • Financial Aid Counselor

    Job Post Information* : Posted Date 1 month ago(9/11/2019 1:35 PM)
    State Title
    Staff Associate
    Job Category
    Department : Name
    Financial Aid
    Pay Basis
    Enter the Compensation Range for Applicants to View (Required for Administrator & Classified Positions)
    50,000 - 55,000
  • General Statement of Duties

    The financial aid counselor serves on the front line of the aid office to counsel students, parents and the general public regarding financial aid policies and procedures. They are empowered to make decisions and solve problems balancing the needs of the student with federal, state and institutional policies and regulations and required to provide input and advisement on processes, policies and regulations.  

    Duties and Responsibilities

    1. (E) Counsel students, parents, employees, and the general public, via phone, e-mail or in person, regarding the status of financial aid applications according to the policies and procedures governing the financial aid process
    2. (E) Provide service assistance with FAFSA and other applicable university financial assistance
    3. (E) Retrieve and verify financial aid information via university’s enterprise systems as well the US Department of Education’s various systems
    4. (E) Perform calculations of eligibility for, and awarding of, federal, state, university aid, in accordance with all applicable laws, regulations, and policies
    5. (E) Provide resource guidance to students and parents or legal guardians, and staff from other offices inquiring about student financial aid
    6. (E) Review special circumstance appeals and other reconsideration requests
    7. (E) Apprise the director of any issues encountered that do not comply with laws, regulations, and policies
    8. (E) Provide feedback and recommend revisions to the financial aid office web page, the university student knowledge base system and other student directed communications
    9. (E) Provide timely, knowledgeable and courteous responses to all internal and external service requests
    10. Assist in program management as required
    11. Participate in designing and administering assessment activities to foster continuous improvement and accountability related areas of responsibility
    12. Regularly utilize student success management tools
    13. Occasionally represent the financial aid office at activities including admissions events, high school nights, FAFSA filing events, classroom visits and local receptions; this work requires occasional evening and weekend work
    14. Assist with the administration and reconciliation of financial aid programs and program management
    15. Provide advocacy for and assist with university financial literacy education programs
    16. Serve on committees as assigned by the President and Associate Vice President for Enrollment Management
    17. Demonstrate sensitivity to students, faculty, and staff of varying racial, ethnic, and religious, gender, cultural, disability, sexual orientation and socioeconomic backgrounds
    18. Adhere to the Family Education Rights of Privacy Act (FERPA) and the requirements of the Federal Privacy Act of 1974


    Required Qualifications:

    • Bachelor’s degree
    • Minimum 2 years’ experience in financial aid office
    • Knowledge of and experience with Massachusetts programs, including DCF, Mass Rehab
    • Background and/or experience in counseling techniques
    • Experience using enterprise systems, such as PeopleSoft, Onbase, NSLDS, COD, and CPS
    • Knowledge of federal, state, and university financial aid laws, regulations, policies, and procedures
    • Experience in exercising discretion and handling confidential information

    Preferred Qualifications:

    • Proficiency in a foreign language(s)
    • Prior experience in enrollment management service environment
    • Advanced knowledge of PeopleSoft student administration system
    • Ability to perform and communicate arithmetic computations
    • Strong oral, written and interpersonal communication skills and ability to relate to diverse constituents while communicating rules, procedures, and policy with tact
    • Ability to work effectively in a fast-paced environment with multiple deadlines and frequently changing priorities
    • Ability to work effectively individually and as a member of a team
    • Be detail oriented and have the ability to maintain accurate records
    • Proficiency using Microsoft Office Suite applications including strong Excel skills

    Working Conditions:

    Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities.


    Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; occasional bending, reaching, lifting, pushing and pulling up to 10 pounds.


    Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends.


    Special Instructions to Applicants:

    Please apply online and attach resume and cover letter.


    Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check. 


    EEO Statement:
    Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.


    Please Note: If there is no application deadline associated with a position, it may come down at any time. Once a posting is removed, additional applications will not be accepted.


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