This position acts as the primary student contact supporting all operations within the Student Navigation Center-one stop service center-and responsible for the collaboration, coordination and organization of all related activities; exercises a high level of empowerment through independent judgment and autonomous decision-making; routinely makes decisions pertaining to registrar, financial aid and student account-related matters; performs duties requiring a high degree of problem solving, analysis, decision-making, and knowledge of the assigned functions; acts as a liaison contacting other campus constituents to resolve complex student issues; counsels students on administrative matters within the Student Navigation Center including but not limited to financial aid application completion, payment budgeting and course transferability; responsible for the continuous improvement process of the Student Navigation Center, acting as a change agent for the betterment of student service.
Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends.
Special Instructions to Applicants:
Please apply online and attach resume and cover letter.
Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check.
Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.